Online Safety Tips on EventBookr

Welcome to EventBookr's Online Safety Guide. We are committed to providing a secure and trustworthy environment for our community. Whether you're planning an event, looking for vendors, or listing your services, it's crucial to stay informed about online safety. Here are some essential tips to help you navigate our platform safely and securely.

For EventBookr Advertisers

Protect Your Personal Information

  • Be Cautious: Only share personal information that is necessary for the service you provide. Be wary of requests for sensitive data that doesn't relate to your service.
  • Secure Accounts: Use strong, unique passwords for your EventBookr account and regularly update them.
  • Do not place personal home addresses on your listings. Instead place only your suburb or region.

Communication Safety

  • Emails from EventBookr will always include your name and surname, or your your listing name. Emails starting with "Dear EventBookr Customer" or "Important News About Your EventBookr Listing - Act Now" or any email that sounds forceful without specific details about you are either phishing or spam emails. We would recommend you forward such emails to us at support@eventbookr.com immediately.
  • Suspicious Messages: Be alert to messages that seem suspicious or off-topic. Never respond to requests to share personal details via email or text.
  • EventBookr will never request your password, banking details, any card payment details or other sensitive personal information from you via email, phonecall or text.

Payment Security

  • If you decide to create a paid premium listing on EventBookr, please make sure to use our secure payment options directly on our website. We will never request payments to a bank account via email or text. Our entire payment system operates solely on our payment gateway for your security.
  • We do not accept EFT bank transfers or untraceable payment methods like cash or cryptocurrencies.

For Site Visitors (Event Planners)

Research The Asdvertiser

  • EventBookr is an open public marketplace. Be very diligent when you work with advertisers. Research their business, reviews, social media profiles and overall trading history.
  • Verify Authenticity: Ensure that the service provider's details on EventBookr match their official website or social media profiles.
  • We offer live chat support and direct email support if you notice suspicious behaviour with one of the advertisers, kindly notify us immediately.

Secure Transactions

  • EventBookr is not part of the transaction process and therefor cannot offer transaction protection. The transaction of bookings is between the advertiser and the customer. Please do not transfer monies or share sensitive data to advertisers if you haven't researched their business.
  • Be Scam Aware: Be cautious of deals that seem too good to be true. Scammers often lure victims with low prices for high-demand services.
  • If you notice suspicious or forceful behaviour from any of our advertisers, kindly notify us as soon as possible via support@eventbookr.com or our live chat support.

Personal Safety

  • Meet in Public: If you need to meet a service provider, do it in a public place. Always inform someone about your meeting and take someone along if possible.
  • Guard Your Information: Don’t share personal details like home address, financial information, or ID numbers unless absolutely necessary for the service.

General Tips for All Users

Keep Software Updated

  • Regularly update your device’s operating system, browsers and security software to protect against new threats.

Be Aware of Phishing Attempts

  • Email Caution: Be wary of emails asking for personal details or linking to unverified websites.
  • Verify Contact: If you receive an unexpected request, verify it directly through official channels.

Report Suspicious Activity

  • Contact Us: If you encounter anything on EventBookr that seems suspicious or unsafe, let us know immediately.
  • Stay Informed: Keep up to date with the latest online safety practices and potential threats.

Conclusion

Your safety is our priority. By following these tips, we hope you’ll have a secure and successful experience on EventBookr. Remember, the EventBookr team is always here to help. If you have any concerns or need assistance, don’t hesitate to reach out to us.

Important Fine Print

Transaction Protection Disclaimer

No Involvement in Transactions

EventBookr operates as a platform to connect service providers with potential clients. Users acknowledge and agree that EventBookr is not a party to any agreements entered into between service providers and clients, nor is EventBookr involved in the actual transaction between buyers and sellers. As such, EventBookr has no control over the quality, safety, legality, or any other aspect of any goods or services advertised, the truth or accuracy of listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item.

Disclaimer of Transaction Security

Users understand that EventBookr does not oversee the performance or punctuality of projects and does not endorse any posted by service providers. The platform does not guarantee the security of any transactions conducted on the platform, nor the accuracy or legitimacy of any listings. EventBookr shall not be liable for any transactions or interactions between users of the platform, including payment transactions and goods or services offered.

User Responsibility

It is the sole responsibility of users to conduct their due diligence before entering into transactions or agreements with other users of the platform. Users should take reasonable precautions and exercise judgment when engaging in transactions. EventBookr recommends that users confirm the identity and credentials of service providers and clients, use secure payment methods, and are cautious of deals that seem too good to be true.

Release

In the event of disputes between users of the platform, users release EventBookr (and its agents and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Indemnification

Users agree to indemnify and hold EventBookr harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of breach of these Terms and Conditions, or the violation of any law or the rights of a third party that occurs in connection with the use of EventBookr's services.